Point of Contact Name
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| Telephone |
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| E-mail Address
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| Customer number
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| Server Name |
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| Product name of the software
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GWArchiveManager
GWArchiveBuilder
GWTeamPlanner
GWFolderManager
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| Operating system of the server and
clients, version and level of service packs |
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| Database-client- and serverversions
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| Complete problem description
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| Is the problem repeatable?
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Yes
No
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Which steps have
been done to reproduce the problem?
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What is the exact error message (if any)
of the problem? Please include the error code.
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What exactly
is done to reproduce the problem?
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What has recently been modified at the software or
hardware level? (Support packs, new software, etc)
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Are there other
differences to the point of time the product functioned normaly?
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| Which steps did the user do to solve
the problem? |
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| Priority |
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| Are other applications affected by
the problem? |
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Yes
No
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Are there customized adaptations
of your system which could have a
connection to the problem?
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| When was the
last backup of the database created? |
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